FAQ

3D Sound ONE : How to disconnect the headphones

How to disconnect 3D Sound ONE Headphones

In order to disconnect 3D Sound One, follow these simple steps:

 

Once you have connected 3D Sound One to your device’s app or driver, to disconnect 3D Sound ONE, you can shut-down the headphones by pressing the power button for 1s.

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3D Sound One will enter in a sleep state if you don’t use it for 5 mins. Press the power button again for wake-up.

Getting Started : 3D Sound ONE | LED States

LED States of 3D Sound ONE

 

The LED indicator on the tracker and on the module indicates you the current state of 3D Sound One.

There are 7 led states. Each one has its own definition that you can find below.

BLINKING GREEN LIGHT

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READY TO CONNECT

If the light is BLINKING GREEN, the headphones are ready to connect.

BLINKING BLUE LIGHT

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CONNECTED

If the light is BLINKING BLUE, the headphones are connected via the bluetooth to an host device.

BLINKING GREEN AND RED LIGHT

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LOW BATTERY

If the light is blinking alternatively GREEN and RED, the tracker/module is advertising and its battery is low.

BLINKING BLUE AND RED LIGHT

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LOW BATTERY

If the light is blinking alternatively BLUE and RED, the tracker is connected and its battery is low.

RED LIGHT

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BATTERY CHARGING

If the light is BLINKING RED, only while usb cable is plugged. The battery is charging.

GREEN LIGHT

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BATTERY FULLY CHARGED

The light is GREEN while usb is plugged. And the battery is fully charged.

PURPLE LIGHT

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FIRMWARE UPDATE MODE

If the light is PURPLE, the update mode is activated (You have to wait for firmware upload). Or the 3d Sound ONE is in the rescue mode.

Getting Started : 3D Sound One | What’s in the box ?

What’s in the box of 3D Sound One ?

 

In the box of 3D Sound ONE Headphone, you will find 4 items

 

In 3D SOUND ONE HEADPHONES package, you will find :

3D Sound One Headphones
3.5mm Jack Cable (1.2m)
3.5mm Jack Cable with Mic and Remote (1.2m)
Micro-USB to USB Cable
Carrying Case

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In the box of 3D Sound ONE Module, you will find 3 items.

In 3D SOUND ONE MODULE package, you will find :

3D Sound One Module
3 rubber bands of different sizes to fasten the module to your headphones.
Micro-USB charge cord

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3D Sound ONE : My headphones are not detected by my bluetooth host

My headphones are not detected by my bluetooth host

In case of no detection of your 3D Sound ONE product by your bluetooth host :

 

ON WINDOWS ONLY

1. If the tracker is not detected, or it does not appear in the bluetooth devices list, make sure your device supports Bluetooth Low Energy (BLE). To check this item, you need to open your Panel Device and go to the Bluetooth section. In this part, you must see the Bluetooth Adaptater 4.0 and the enumerator LE Bluetooth.

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2. Check that Bluetooth service is activated in your device’s settings.

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3. If your device is still not able to detect 3D Sound One, try to rescue/reset them by switching to the Rescue Mode

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4. If you are still experiencing issues, try to Force Update your 3D Sound One

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In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com.

3D Sound ONE : My headphones got stuck while updating

3D Sound ONE : My headphones got stuck while updating

In case your headphones got stuck with errors while updating and you are not able to update it anymore

 

1. Try to rescue/reset your headphones by switching it to the Rescue Mode. If it is still stuck after this operation, go to the next step.

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2. In case Rescue Mode is not working, try to Force Update 3D Sound One.

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If you are still experiencing issues, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

3D Sound ONE : My headphones won’t turn on

My headphones won’t turn on (the light stays off)

In case your headphones do not turn on when you press the power button (the light stays off),

 

1. Make sure your battery is charged. Plug your tracker using the USB cable.
If the light is solid GREEN, it means the battery is charged.
If the color is solid RED, the battery is charging.
If the color is blinking blue, the battery is empty.

If your tracker still won’t turn onthe battery, please follow the next steps.

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2. If you are certain that your battery is charged, your headphones are probably stuck and need to be rescued. Try to switch it in Rescue Mode.

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3. In case Rescue Mode is not working, try to switch it in Force Update.

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In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

3D Sound ONE : Green or Purple Light

My headphones are stuck on a steady GREEN or PURPLE light

When you power on the tracker on your 3D Sound ONE headphone, if the light is stuck on a steady GREEN or PURPLE light, the last update of the firmware has failed. Your firmware is corrupted. you need to reboot the system. To do that, you have 2 solutions.

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First solution : Shut down your 3D Sound ONE Headphones

Press the power button for 2 seconds and release it. If the color of the light changes, the system is okay.

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Second solution : the rescue mode

In case your headphones are still stuck, try to reset your headphones by switch it in Rescue Mode

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In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com.

3D Sound ONE : The Sound is coming out from one ear

Sound Problem : you hear sound only in one ear

 

If you are experiencing a technical issue with the sound, the fist step is to push the jack connector all the way into the plug. Don’t hesitate to push harder.

 

On iOS :

Try to reset the Head Tracking.

In the iOS app, press the screen with two fingers while playing your media.

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On Windows :

On Windows, click on the little icon in the taskbar, and select “Reset Heading”.

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In case these two solutions don’t seem to be working, try to connect another jack cable.

 

In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Windows Driver : I keep hear a “Powered by 3D Sound Labs” jingle

Windows Driver Problem: you keep hearing the jingle “Powered by 3D Sound Labs” :

 

ON WINDOWS ONLY

1. Make sure that the tracker of the headphones, or the module, is properly paired and connected to your computer via Bluetooth host. Hearing the “Powered by 3D Sound Labs” jingle is a normal behaviour if your headset or your module is not connected.

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2. In case you’re still hearing the jingle despite the tracker of the headphones/ module is properly connected, go to Windows’ “Sound” settings and deactivate “3D Sound One” virtual sound card. Then reactivate it.

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In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Windows Driver : no sound played

Windows Driver problem : you cannot hear any sound when the 3D Sound One driver is activated

 

ON WINDOWS ONLY

First,make sure the jack cable is properly connected to your device and that 3D Sound One is properly paired and connected via the Bluetooth host to your device. If not , it means it is a windows driver problem

In case you are still not getting any sound, this issue could be an audio compatibility issue.
For instance, we know that the Razer Surround software modifies the system and 3D Sound One is not compatible with it.

To identify this kind of problems, do the following :

Open the Control Panel Device Manager.

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In the Device Manager, look at the list of sound cards and select the physical sound card (not the 3D Sound One) wired to the headset with a jack cable. In the example below, it’s probably the Realtek card.

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3. Look at the sound card properties, in the “Details” tab. The property of interest is “Upper Filters”.
The correct value is “3dslfd”

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If the property doesn’t exist or doesn’t contain 3dslfd, our driver has not been installed properly.

If there are more filters than 3dslfd, some 3rd-party software is also installed and possibly interfering with our driver.

In the later case, the solution might be to use another a sound card or another computer to test, or to temporarily disable/uninstall the other software.

 

In case you are still having trouvles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Troubleshooting: Forcing Update Mode

In case you’re not able to update your headphones, you can try to perform a Force Update

 

Tuto : How to switch to update mode

 

Steps to follow to suceed the update mode

To switch to the update mode, with 3D Sound ONE product, please, follow the instructions below :

Plug the USB cable to your computer

While pushing on the power button, plug the micro-USB cable to tracker on the 3D Sound One. Keep pressing the power button during 2 seconds.
The light will briefly turn steady blue then turn steady purple.

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(NB: it can also turn green instead of purple if your headphones are running an older firmware

Click on “Menu and select “Headset

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Click on “Rescue

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Wait for the two updates, then click on “OK“.

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The LED is blinking Blue, your headset is now updated with the latest firmwares. You can enjoy 3D Audio with the 3D Sound One !

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In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Troubleshooting : Rescue Mode / Factory Reset

How to switch in Rescue Mode / Factory Reset Mode

 

If your headphones are stuck with a steady purple or steady green LED, you can switch it in the ” Rescue Mode “ by following these simples steps :

ON iOS :

Tuto : How to rescue your headphones wih the rescue mode/ factory reset

 

Steps to follow for the rescue mode/ factory reset

Follow theses instructions to suceed the rescue mode/ Factory Reset :

In the app “3D Sound One”, go to the menu by clicking on the icon on the upper left

In the menu, search and select the tab “Headset”

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In the pop-up, check the “Rescue” button

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Wait for the two updates, then click on “OK”

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The LED is blinking Blue, you can enjoy 3D Audio with 3D Sound One product

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ON WINDOWS :

Tuto : How to rescue your headphones wih the rescue mode/ factory reset

Open the 3D Sound One Driver

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In the “Update” tab, click on “Rescue”.

While performing the rescue/ update, your headphones’ LED on the tracker should flash purple. The LED should then blink Blue once your headphones have been rescued.

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In case you are still having trouvles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Is 3D Sound One wireless?

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3D Sound One is not a wireless headphones. It uses a wired audio link in order to provide the best sound quality. The head tracking data is sent to the device (iOS or Windows) using a Bluetooth Low Energy wireless link.

Tuto : How to update your 3D Sound ONE headphones

How to update your 3D Sound ONE Headphones

In order to update the 3D Sound One Headphones, follow these simple steps:

 

ON IOS

 

1. To update 3D Sound One, Click on “Menu” and select “Headset”

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2. Click on “Update”

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You’ll see the following message appear on the screen:

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3. If an update is available, it’ll prompt you to install it. In case no update is available, the pop-up will disappear.

 

In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Tuto : How to connect the 3D Sound One headphones

How to connect 3D Sound ONE Headphones

In order to connect your headphones for the first time to your device, follow these simple steps :

 

ON IOS :

This video explains how to connect 3D Sound One Headphones with any device or PC. You can find every steps to follow below.

 

Install the One Player application on your mobile device. The application can be found on your mobile device’s application store.

2. Press the power button (the LED will blink GREEN to show that it is ready to connect).

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3. In 3D Sound One player, tap on your headphone name

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4.The LED will blink BLUE to show that it is connected.

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ON WINDOWS :

1. Install the 3D Sound One driver.

2. Go to Windows Bluetooth settings and pair your 3D Sound One.

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3. The LED on the headphones should blink blue. Open the 3D Sound One driver.

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4. Your 3D Sound One should appear in the “Device” tab, and you’re all set up to enjoy 3D Audio !

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In case you are still having troubles, please reach our support team by creating a ticket on the Help Center or by email at help@3dsoundlabs.com

Tuto : How to add a movie on the 3D Audio Player via iTunes

This video explains how to add a movie on 3d Audio Player via Itunes.

Is 3D Sound One compatible with Windows?

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We developped a PC driver for 3D Sound One. You can enjoy 3D Sound on your Windows machine, whether it’s a laptop or desktop.

The drivers create a vitual sound card which allows the user to benefit from a 3D sound quality using all the apps that generate multichannel audio (video games, films, etc).

What iPad/iPhone versions are compatible with 3D Sound One?

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For iOS Compatibility, you’ll need a BLE enabled device: iPhone 4S or newer, iPad 3rd generation or newer, iPad Air, iPad Air 2, iPad mini, mini2, mini3, running iOS 7 minimum. You can download the iOS One Player here

When will I get my order?

We usually ship within 1 to 2 business days. Shipping delays depend on your location (we’re currently shipping from our French warehouse).

What movie formats are compatible?

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Our 3D Sound One application is compatible with most movie format. To quote a few: MPEG, AVI, WMV, WMA, MP4, MOV, MKV

The 3D Audio Effect won’t be present while listening to music from the iPad/iPhone’s iTunes app through your app(if this is possible, is it?)?

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Yes, this is correct. 3D Audio Effect disappears with Itunes Player. Apple won’t let us interface with iTunes player. However, your music library will play in our 3D Sound One player.

Can I still use the headphones if the battery is fully discharged?

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Yes, 3D Sound One will work like any regular headphones he has an discharged battery. But you won’t have 3D Sound, only regular stereo.

Can I watch my iTunes movies with the 3D Sound One player?

Apple is currently restricting access to the iTunes movie library. You’ll be able to play any other movie you downloaded yourself or stored on your favorite personal cloud provided that they are not locked with DRM.