If your headphones are stuck with a steady purple or steady green LED, you can switch it in the ” Rescue Mode “ by following these simples steps :
Follow theses instructions to suceed the rescue mode/ Factory Reset :
In the app “3D Sound One”, go to the menu by clicking on the icon on the upper left
In the menu, search and select the tab “Headset”
In the pop-up, check the “Rescue” button
Wait for the two updates, then click on “OK”
The LED is blinking Blue, you can enjoy 3D Audio with 3D Sound One product
Open the 3D Sound One Driver
In the “Update” tab, click on “Rescue”.
While performing the rescue/ update, your headphones’ LED on the tracker should flash purple. The LED should then blink Blue once your headphones have been rescued.